Case Study Overview
Wavely improved WalletWise’s user experience and educational content to build trust and reduce support queries.
Problem:
WalletWise’s complex interface and lack of clear guidance led to user confusion and high support ticket volumes.
Strategy:
We redesigned the wallet’s UI for simplicity and developed a series of explainer videos and FAQs to guide users.
Solution:
The new interface featured intuitive navigation and clear visual cues. Educational content was integrated directly into the app and website.
Results:
Support tickets dropped by 40%, and user satisfaction scores improved significantly, boosting WalletWise’s reputation as a user-friendly crypto wallet.